Delivery Fee: We offer FREE delivery within New Zealand on all orders at $50 NZD and above. For orders under this amount, handling & shipping is just $7.99 for North Island, and $9.99 for South/Outer Island.
Delivery Timeframe: Orders are processed and dispatched twice a week (Tuesday & Thursday), cut-off time is 5pm Monday, 5pm Wednesday.
Please allow couriers 3-5 days for delivery. For rural addresses, please allow for an extra 1-2 days for delivery. Please note that delays in courier times are out of our control. Estimated delivery times are to be used as a guide only. Deliveries take place Monday - Friday.
PO Box Delivery: Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.
Delivery Acceptance: All orders will be dispatched on a signature-on-delivery courier. All parcels will be delivered to the provided address and will require a signature on receipt. Providing a work address for delivery is recommended if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest pick up point.
This is subject to the courier or delivery provider's protocol and policy.
Order Tracking & Enquiries: An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and a purchase summary. Once your order has been shipped, you’ll receive an additional email confirming the shipment. This email will include tracking information (where applicable).
Christmas Delivery Cut-off:
The last parcel dispatch for orders to be delivered before Christmas will be on 21st December 2023. To qualify for this dispatch, please ensure that your orders are placed by 20th December 2023, 11:59 pm (NZST). While we strive to make every effort to deliver your parcels before Christmas, we regret to inform you that we cannot guarantee delivery before the holiday due to potential postal delays during this busy season.
However, we can assure you that all orders placed by the cut-off time on 20th December will be dispatched on 21st December 2023.
New Year Delivery Cut-off:
Orders placed between 21st December 2023 and 8th January 2024 will be dispatched on 9th January 2024. Please take this into consideration when placing orders during this period, as there may be a delay in the dispatch and delivery of your items.