Shipping & Delivery

Delivery Fee

We are currently delivering to New Zealand nationwide only. Please email us at info@homeessentialsnz.com if you want our products shipped overseas to you.

We offer FREE delivery within New Zealand on all orders at $50 NZD and above. For orders under this amount, handling & shipping is just $7.99 for North Island, and $9.99 for South/Outer Island.

Orders under $50 (North Island): $7.99

Orders under $50 (South/Outer Island): $9.99

Orders over $50: Free

Delivery Timeframe

Orders are processed and dispatched twice a week (Tuesday & Thursday), cut-off time is 5pm Monday, 5pm Wednesday.

Please allow couriers 3-5 days for delivery. For rural addresses, please allow for an extra 1-2 days for delivery. Please note that delays in courier times are out of our control. Estimated delivery times are to be used as a guide only. Deliveries take place Monday - Friday.

Please note: Delivery may take longer than usual during online promotions or sale events.

Delivery Acceptance

All orders will be dispatched on a signature-on-delivery courier. All parcels will be delivered to the provided address and will require a signature on receipt. Providing a work address for delivery is recommended if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest pick up point.

This is subject to the courier or delivery provider's protocol and policy.

PO Box Delivery

Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.

Missing Orders

If for any reason you do not receive your order within the targeted delivery time, please contact us within seven days of that order's dispatch date.

We will do our best to update you on the location of your parcel in conjunction with the courier or delivery service provider.

Order Cancellations

You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.

Order Tracking & Enquiries

An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and a purchase summary. Once your order has been shipped, you’ll receive an additional email confirming the shipment. This email will include tracking information (where applicable).

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however, if damage has occurred to the product(s) inside, please contact us at (info@homeessentialsnz.com), and we’ll do our best to resolve any issues.

Christmas and New Year Delivery Cut-Off Dates

Christmas Delivery Cut-off:
The last parcel dispatch for orders to be delivered before Christmas will be on 21st December 2023. To qualify for this dispatch, please ensure that your orders are placed by 20th December 2023, 11:59 pm (NZST). While we strive to make every effort to deliver your parcels before Christmas, we regret to inform you that we cannot guarantee delivery before the holiday due to potential postal delays during this busy season.

However, we can assure you that all orders placed by the cut-off time on 20th December will be dispatched on 21st December 2023.

New Year Delivery Cut-off:
Orders placed between 21st December 2023 and 8th January 2024 will be dispatched on 9th January 2024. Please take this into consideration when placing orders during this period, as there may be a delay in the dispatch and delivery of your items.

Stock Take Delivery Cut-Off Dates

Orders placed between 16th May
2024 and 27th May 2024
 will be dispatched on 28th May 2024. Please take this into consideration when placing orders during this period, as there
may be a delay in the dispatch and delivery of your items.

Returns & Exchange Policy

Returns Policy

We are committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return.

If you have purchased a Home Essentials product from a retailer, you will need to contact the retailer directly for their returns policy.

How to Return

Please email info@homeessentialsnz.com to arrange your return.

In the email, please include the following information:

*If your Order Number is HE123

Subject: Return Home Essentials "HE123"

Name:

Date of Purchase:

Order Number: HE123

Mobile:

Reason for Return:



Home Essentials will not be liable for the loss of any item being returned. We recommend that when returning a product, you use tracked delivery. Items that are damaged during the return transit due to inadequate packaging will not be eligible for a refund. Shipping costs are the responsibility of the customer and are non-refundable.

Consumer Guarantees Act

Our products come with the consumer guarantees found in the Consumer Guarantees Act which cannot be excluded.

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide a remedy in accordance with the Consumers Guarantees Act.

We will require proof of purchase before providing a remedy under the Consumer Guarantees Act.

Out of Stock

If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product.