Shipping & Delivery
We are currently delivering to New Zealand nationwide only. Please email us at email@example.com if you want our products shipped overseas to you.
We offer FREE delivery within New Zealand on all orders at $50 NZD and above. For orders under this amount, handling & shipping is just $7.99 for North Island, and $9.99 for South/Outer Island.
Orders under $50 (North Island): $7.99
Orders under $50 (South/Outer Island): $9.99
Orders over $50: Free
Orders are processed and dispatched twice a week (Tuesday & Thursday), cut-off time is 5pm Monday, 5pm Wednesday.
Please allow couriers 3-5 days for delivery. For rural addresses, please allow for an extra 1-2 days for delivery. Please note that delays in courier times are out of our control. Estimated delivery times are to be used as a guide only. Deliveries take place Monday - Friday.
Please note: Delivery may take longer than usual during online promotions or sale events.
All orders will be dispatched on a signature-on-delivery courier. All parcels will be delivered to the provided address and will require a signature on receipt. Providing a work address for delivery is recommended if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest pick up point.
This is subject to the courier or delivery provider's protocol and policy.
PO Box Delivery
Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.
If for any reason you do not receive your order within the targeted delivery time, please contact us within seven days of that order's dispatch date.
We will do our best to update you on the location of your parcel in conjunction with the courier or delivery service provider.
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.
Order Tracking & Enquiries
An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and a purchase summary. Once your order has been shipped, you’ll receive an additional email confirming the shipment. This email will include tracking information (where applicable).
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however, if damage has occurred to the product(s) inside, please contact us at (firstname.lastname@example.org), and we’ll do our best to resolve any issues.
Christmas and New Year Delivery Cut-Off Dates
Christmas Delivery Cut-off:
The last parcel dispatch for orders to be delivered before Christmas will be on 21st December 2023. To qualify for this dispatch, please ensure that your orders are placed by 20th December 2023, 11:59 pm (NZST). While we strive to make every effort to deliver your parcels before Christmas, we regret to inform you that we cannot guarantee delivery before the holiday due to potential postal delays during this busy season.
However, we can assure you that all orders placed by the cut-off time on 20th December will be dispatched on 21st December 2023.
New Year Delivery Cut-off:
Orders placed between 21st December 2023 and 8th January 2024 will be dispatched on 9th January 2024. Please take this into consideration when placing orders during this period, as there may be a delay in the dispatch and delivery of your items.
Returns & Exchange Policy
We are committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return.
If you have purchased a Home Essentials product from a retailer, you will need to contact the retailer directly for their returns policy.
How to Return
Please email email@example.com to arrange your return.
In the email, please include the following information:
*If your Order Number is HE123
Subject: Return Home Essentials "HE123"
Date of Purchase:
Order Number: HE123
Reason for Return:
Home Essentials will not be liable for the loss of any item being returned. We recommend that when returning a product, you use tracked delivery. Items that are damaged during the return transit due to inadequate packaging will not be eligible for a refund. Shipping costs are the responsibility of the customer and are non-refundable.
Consumer Guarantees Act
Our products come with the consumer guarantees found in the Consumer Guarantees Act which cannot be excluded.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide a remedy in accordance with the Consumers Guarantees Act.
We will require proof of purchase before providing a remedy under the Consumer Guarantees Act.
Out of Stock
If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product.